🤝 Real Local Support

We're Here For You

Talk to real people from Bengaluru — not a call center. We're available 24/7 on WhatsApp, phone, and email.

How Can We Help?

Choose the channel that works best for you. We respond fast — always.

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WhatsApp Support

The fastest way to reach us. Send a message, get a reply within minutes from our local team.

Chat Now →

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Phone Support

Prefer to talk? Call our Bengaluru-based team directly. Available 24/7, 365 days a year.

080 45 11 88 92 →

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Email Support

For billing queries, plan changes, or detailed issues. We typically respond within 2 hours.

hello@net42.in →

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Raise a Ticket

Log a technical complaint. Our NOC team is monitoring 24/7 and will fix it proactively.

Raise Ticket →

Self Help

Quick Troubleshooting Steps

Resolve common issues in under 2 minutes.

Restart Your ONT

Turn off your ONT/router, wait 30 seconds, and power it back on. Resolves 60% of issues.

Check All Cables

Ensure all fiber and power cables are securely connected and undamaged.

Check Signal Lights

PON light should be solid green. If it's red or blinking, contact us immediately.

Run Speed Test

Visit fast.com or speedtest.net while connected via LAN cable for an accurate reading.

Still Not Working?

WhatsApp us at 080 45 11 88 92 with your ONT lights status and we'll fix it remotely.

FAQs

Common Questions

My internet is down. What should I do first?

1. Restart your ONT (power off, 30 seconds, power on). 2. Check fiber cable connections. 3. Check ONT lights — PON should be solid green. If still down, WhatsApp us immediately at 080 45 11 88 92.

How do I check my plan expiry date?

WhatsApp us your registered phone number and we'll instantly share your current plan details, expiry date, and renewal options.

How do I renew my plan?

You can renew via WhatsApp, phone call, or by visiting our office. We accept UPI, bank transfer, credit/debit card, and cash. Renewal is typically activated within 30 minutes.

How do I upgrade my plan?

WhatsApp or call us and we'll upgrade your plan within 24 hours. Speed upgrades are usually applied remotely without any technician visit.

Is there a customer portal to manage my account?

We're working on a customer self-service portal. Until then, our WhatsApp team is the fastest and easiest way to manage your account — typically faster than any portal!